Real Adult Life

a diligent over-analysis of "adultolescence"

Project Change: Post 2 November 16, 2009

Filed under: Work — jamiej527 @ 10:58 PM
Tags: ,

Today (Monday) was my first day back in the branch since Tuesday of last week.  I left a branch with slow sales and returned this morning to a branch that had fallen even further behind.  I left the branch on Tuesday feeling discouraged and daunted.  Today, refreshed from my break, I felt more ready to take on the challenge.

I forced myself to focus on the positives, even though they were harder to find.  I crafted my weekly “coaching opportunities” to focus on praising successful changes.  Our communication whiteboard featured the message “Let’s breeze past our goals this month… EASY for a branch this talented!!”  I posted a report that showed only 2 of 10 employees are meeting a given standard, with the names of successful team members highlighted with an arrow and a “WooHOOOO!!”

And we blew our daily goal out of the water.

I’m not scared to be Bad Cop when need be.  And I worry that focusing so much on what people are doing well makes me come off as an easily-manipulated Pollyanna.  My coaching strategy, “You’re so good at A, B, and C!  How can I help you fix D?” comes off as naive to some.

Because I am naive.  Nothing has become so evident since I started this new position.  I think one of the Great Secrets of Adulthood is that calling someone “competent” is really saying “she learns fast enough to keep us from realizing how little she knows.”

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